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*Orders outside of Australia may be subject to local taxes, customs fees or duties. See Shipping section for more information.
All products sent outside of Australia will have the “Koalabi Australia” label , due to the trademark issues with the term UGG

Delivery & Returns


To see shipping rates, please select the product and click on "Add to Bag". In your Bag, you can set your destination to see the delivery cost.

Australia Delivery within Australia via registered post takes 1-3 business (VIC and NSW), 4-6 business days (other states and country). Express Post within Australia takes 1 business days or 2 for remote areas. Once shipped we will email you a tracking number which can be tracked here.

International Delivery via AirMail Registered under 2kgs and EMS Express over 2kgs. Estimated Delivery Time 8-18 business days depending on the destination, extra time may be required for customs clearance processing.

Covid – 19 update

We are working with Australia post to get your orders to you as quickly as possible, but a range of factors are causing longer-than-usual delivery times.

  • Fewer international  flights mean some items are sent from overseas via sea freight or are being held until capacity becomes available.
  • Items may also be held longer than usual by Australian and overseas customs authorities. 
  • Some countries are not currently accepting deliveries due to COVID-19 restrictions. 

After your purchase is complete, we will organise for your order to be dispatched as soon as possible. When your order is dispatched you will receive an email from us containing a tracking number with a link to a shipping company website where you can obtain most up to date information regarding the progress of your delivery.

Majority of orders are dispatched within 48 hours if all products ordered are in stock.  


All returns and exchanges must be accompanied by a completed EXCHANGE/REFUND FORM  within 30 days of receipt of the goods. Goods must be unworn and undamaged.

Standard 3 month manufacturing warranty applies to all our products provided that they are not returned due to problems arising from normal “wear and tear”. Discoloration and staining (due to wearer) is not deemed faulty workmanship and will not warrant a claim. Slight dye transfer may occur with darker colored sheepskin during first few wears. Lighter colored sheepskin may pick up inks from clothing with which it comes in contact. This discoloration is not covered under the manufacturer′s warranty.

Irregularities and variations in color and texture are characteristic qualities of sheepskin. These irregularities and variations are not covered under the manufacturer′s warranty.

All refunds are less any freight charges. If returning the footwear we recommend Registered Standard Australia Post, If the shipping was not charged initially as part of a promotion, this amount will be deducted from the total.

Please contact us via e-mail prior to your purchase if you have any doubts or queries.


Please contact us immediately should you wish to cancel any order for the Products placed through the Website. 


– Orders send outside of Australia will be send with our international label "Koalabi Australia" due to trademark issues with the American brand "UGG". 

– Orders sent outside of Australia may be subject to import taxes, customs fees, duties, etc. These fees are outside of our control and are charged by the local customs authorities.  These fees are entirely the responsibility of the purchaser. We cannot accept such claims and cannot not be responsible for these costs .
Please contact your local customs office to find out what customs fees and charges are applicable in your country.

– For orders made on weekends and public holidays please allow an extra 2 days for dispatch.

– We start processing your order as soon as you click ‘Buy Now’. This semi-automated process has been developed with the aim of getting your order sent to you as quickly as possible, but this also means that at times we’re unable to make changes to your order, including delivery address, changing colours and sizes or removing items.

– Additional delays of 1-3 working days may occur during the peak period

– For deliveries within Australia, a signature may be required upon receipt of the parcel. If you are not available at your nominated delivery address, the courier will drop your order at the nearest Australia Post for pick up. The courier will leave a note in your mailbox to let you know you have missed a delivery and where you can collect it.

– For deliveries outside of Australia, Jumbo Ugg is not responsible for any fees that may be charged by the local customs authorities. These fees are entirely the responsibility of the purchaser.

– Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Return Policy.


We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. It is a responsibility of a parcel recipient to collect the parcel in a due manner, the post will normally hold the parcel for 1-2 weeks. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

We sell  the Australian Registered and Made in Australia brand known as – “Jumbo Ugg Boots” and the Australia Made brand of “Koalabi Australia” products as well as overseas produced “Koalabi Australia” fashion products.

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